Frequently Asked Questions
Ordering is easy and convenient! Simply select your favorite items, add them to your shopping cart and click "check out" for your order total. Enter you shipping, billing and payment information and click “Place Order” for a super easy checkout process.
We accept phone orders toll-free at 877.599.6655
. Our customer relations advisers are available Monday through Friday 9AM to 6PM EST to answer your questions. We'd love to talk to you!
For a limited time, ShaverNet.com
is proud to offer all our customers free shipping! That's right. That means it doesn't cost you a penny when we ship your item. Even if you live on the other side of the country.
Sales tax will only be assessed for orders that are shipped within the state of New York (8.875%).
Yes, you will receive two e-mails. The first will be to confirm your order has been received. Please review your order confirmation immediately upon receipt and call us immediately if any changes need to be made. If you do not receive an order confirmation email to your inbox, please check your junk mail or spam folder.
Second email will as soon as the item(s) ships to provide you with tracking information. To prevent future emails from being sent to spam or junk mail folders, please add firstname.lastname@example.org
Currently, we do not ship outside the U.S. and U.S. territories.
What are your shipping options?
We work with UPS, FedEx and USPS and offer regular ground shipping, 3-day delivery, 2-day delivery and Next Day Air. Please keep in mind that any shipping option other than regular ground shipping incurs a premium shipping fee. Even if you choose to upgrade the shipping, regular order processing times still apply. Check "When will I receive it" links on each item by entering the shipping zip code to verify delivery times.
What is the status of my order?
Your order can be easily tracked using the form to the left. Simply enter your Email and Order #. If any item on your order is back ordered, we will notify you by email ASAP.
Most of our shipping providers offer a tracking number. Once you receive your tracking number by email, you can also simply go to the shipping provider’s website and enter the tracking number to track your package.
Do you ship to P.O. Boxes?
Unfortunately, we cannot ship to PO Boxes. We ship UPS, Fedex and USPS and are required to have a physical address for delivery of your items.
Do you ship to APO/ FPO addresses?
Yes. However, we do not guarantee delivery times on these orders.
How long does it take to process my order?
In most cases orders are processed within the same business day plus shipping time. In case the item you selected is NOT in stock, you will receive a notification and be given the choice to remain on backorder, substitute the back ordered item for another item or cancel the order. All orders go through an address verification system to protect our customers and the company against fraud. Therefore, we reserve the right to cancel any orders that are suspected of being under fraudulent activity.
Please note that all items marked "Special Order" takes 2-4 weeks to process plus shipping time.
How long will it take to receive my item(s)?
We are not responsible for shipping delays that are a result of credit card/billing problems, product availability delays, or order changes made after the order has been placed. If your order is received, the inventory is in stock and your credit card information matches the information you supplied with your order, here is what you can expect? Under normal conditions you should receive your product(s) within 1-5 business days. (Please be considerate of our Free shipping policy.)
IMPORTANT EXCEPTIONS: Most of our shipping providers does not pick up or deliver orders on Saturday, Sunday, or major holidays. The days that our shipping providers is not picking up or delivering are NOT considered shipping days. When counting your shipping days, consider this important information.
What are your delivery methods?
Majority of our items are shipped via FedEx Ground, UPS or USPS, but for larger orders we might use specialized freight carriers.
Will the items on my order ship together or separately?
To bring our customers, the latest and most unique selection of products, while offering competitive pricing, some items may ship separately. Rest assured you will not be billed for each shipment.
What if my order is undeliverable?
If our shipping provider is unable to deliver your order due to an incorrect address or multiple failed attempts at delivering, the order will be returned to us. If such is the case, the CUSTOMER is responsible for any reshipping fees charged by our shipping provider to redeliver the package.
You can return all brand-new items to us in their original condition and in their original packaging complete with all tags, and inserts. Any items missing or with damage to the original box may be refused or may be subject to a 20% penalty fee. We will NOT accept items returned to us unless they are returned with the original packaging.
NOTE: We cannot accept returns on items that have been used, damaged or customized. No returns or exchanges on special order item(s). No exceptions.
How long do I have to return an item?
A full 30 days of receipt of the item (Limited time offer). We pride ourselves on carrying high-quality items, and we hope that you will be pleased with your order. When you receive your order, please inspect it carefully to verify that all items meet your expectations. If, for some reason, you are not satisfied with your purchase, please contact us to send us back the items.
What are your instructions on returning goods?
Please contact us to follow our easy process to initiate a prompt and efficient return transaction.
How do I obtain a RMA (Return Merchandise Authorization) number?
Email us at email@example.com
or call at 877.599.6655
to obtain RMA (Return Merchandise Authorizations) number. Returns or exchanges will not be accepted without a valid issued RMA number. For fastest service, please email our returns department at firstname.lastname@example.org
NOTE: Newly issued RMA numbers are valid for 10 days.
How long before I receive my refund?
After we receive your package and inspect the items to make sure everything is intact; you will receive an email confirming your complete credit. Credit will be issued in 5 to 7 business days. Please allow adequate time for your banking institution to process the credit.
What is your exchange policy?
We are committed to making sure you are satisfied with your purchase. We will gladly accept returns on merchandise purchased from us instead of exchanges. If you're not completely satisfied, simply return your undamaged item(s) and place a new order for something else within 30 days of receipt of the item.
How do I make changes or cancel my order?
Please verify your order confirmation immediately upon receipt to verify the details of your order. You may make changes or cancel your order if the order is NOT in processing or has been shipped. We strongly suggest you speak with a customer care representative at 877.599.6655
as soon as possible with changes or cancellations so we can accommodate your request without any additional charges. If an order is in processing or has been shipped, no changes can be made and you must review our return policy.
What if I received my order but item was damaged?
Please inspect all items carefully when you receive your order. If there is any damage, please call our customer-care department at 877.599.6655
at your earliest convenience, but no later than 48 hours after the package was delivered. Keep the original box, packaging materials. We suggest that you email us a digital photograph of the damaged box and/or items. A customer-care specialist will help you file a claim with the shipping provider if needed.
PLEASE NOTE: Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise. NO exceptions!
What if I received the wrong item?
If you received the wrong item please contact our customer-care department at 877.599-6655 no later than 48 hours. Please ship the item back to us in its original condition. Once we have receipt the wrong item(s), we will send you the right item at our expense. And we will also credit you the reshipping fee that you incurred. We do strongly recommend that you use a shipper with a traceable shipping method as we cannot be responsible for damaged or lost return packages.
PLEASE NOTE: We will check the item returned to us against your order number. If it is the wrong item, all reshipping charges will be at our expense.
Do you pay for return shipping?
The customer is responsible for shipping. We do not refund shipping charges. No credit is given for lost return packages. We do strongly recommend that you use a shipper with a traceable shipping method as we cannot be responsible for damaged or lost return packages.
Privacy & Security Questions:
Are online transactions on your site secure?
All the information you provide, including your credit card information, is secured using Secure Sockets Layer (SSL) encryption technology. We use SSL technology to prevent your information from being intercepted and read as it is transmitted over the Internet. In addition, our site is tested and certified daily to pass the McAfee SECURE and Norton Secured Security Scan. Research indicates that sites remotely scanned for known vulnerabilities daily, such as those earning McAfee & Norton certification, prevent over 99% of hacker crime.
How do you use my contact information?
We request your email address so that we can email you an order confirmation and tracking. We request your phone number to contact you in case we need to give you an order update. Rest assured, we never rent or sell your contact information to anybody, for anything.